Ensure customer satisfaction while keeping costs low
Empower your team with AI superpowers to resolve issues, tailor conversations, and collaborate easily
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60,000+ global customers found a better way to work. Your turn.
Intuitive and contextual support
Empower your support teams to deliver timely and consistent support at any scale
SELF-SERVICE
Deflect FAQs and optimize agent workload
Automate self-service with a scalable knowledge base and custom widgets to help customers find answers faster. Integrate your portal with custom apps to solve specific business needs and deliver a tailored self-service experience.
AI-POWERED AUTOMATIONS
Optimize operations with AI-powered automations and workflows
Eliminate redundancy and enable your teams to run on autopilot with AI-powered automations. Improve productivity and efficiency with generative AI that assists agents at every step, enabling them to deliver accurate resolutions.
COLLABORATION
Bring teams together for the future of hybrid work
Empower agents with collaboration tools to help them engage with the right experts from cross-functional teams and provide faster, more consistent service on complex inquiries.
ANALYTICS
Leverage proactive AI-driven insights to optimize support
Surface potential issues and optimize support operations with proactive AI-driven insights. Unleash the power of generative AI to analyze interactions constantly, monitor quality, and realize a lower TCO.
ADVANCED TICKETING
Deliver personalized support fast
Manage, prioritize, and resolve tickets at scale with a unified workspace that helps agents move quickly, focus on the right issues, and deliver personalized support.
SELF-SERVICE
Deflect FAQs and optimize agent workload
Automate self-service with a scalable knowledge base and custom widgets to help customers find answers faster. Integrate your portal with custom apps to solve specific business needs and deliver a tailored self-service experience.
AI-POWERED AUTOMATIONS
Optimize operations with AI-powered automations and workflows
Eliminate redundancy and enable your teams to run on autopilot with AI-powered automations. Improve productivity and efficiency with generative AI that assists agents at every step, enabling them to deliver accurate resolutions.
COLLABORATION
Bring teams together for the future of hybrid work
Empower agents with collaboration tools to help them engage with the right experts from cross-functional teams and provide faster, more consistent service on complex inquiries.
ANALYTICS
Leverage proactive AI-driven insights to optimize support
Surface potential issues and optimize support operations with proactive AI-driven insights. Unleash the power of generative AI to analyze interactions constantly, monitor quality, and realize a lower TCO.
Why customers love Freshdesk
I’m responsible for our chat platform and channel service strategy. The reason why we moved to Freshworks was for the APIs so that we can be our own chat client. I really enjoyed the collaboration.
Eric Bompas
Product Manager, Klarna
When a customer calls or emails or reaches out over social or Messenger, we can actually see what they've done and our people can refer to it. The customer feels as if we know them.
Mirjam Van Den Berg
Chief Customer Care Officer, Travix
Freshdesk has scaled with us. What I love most is that I don't need an administrator to maintain it. Ticket automation, screen-share through the chat, customized portals for different segments of our users—all those things are really helping us bring response times down.
Kris Sundberg
VP of Customer Success, Restaurant365
Partnerway connects your business with
cutting-edge software solutions:
Consult
Consultations answering key questions: What SaaS do you need? How to implement it in your business? What discount can you get?
Sell
By eliminating bureaucratic red tape, we help you easily pay for services on your terms.
Implement
We’ll help you easily switch providers and implement upgrades in your business
Support
We stay in touch with you for years and help in solving any software-related issoes.
Trusted by leading industry voices
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Experience all Freshdesk benefits – get free trial now!
60% Faster Issue Resolution: Freshdesk's AI-powered tools help resolve customer issues faster, boosting customer satisfaction.
24/7 Support on 5 Channels: Email, chat, phone, social media, and more are always available.
30% Cost Reduction: Reduce operational costs through automation and streamlined processes.
Let's digitalize your business.
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Partnerway mission is to make our customers business to grow faster by the choice of right products and process automation.
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